Stuck on something? I can help.
In-person visits anywhere around Minneapolis, or remote visits anywhere around the world. I'll tell you what's wrong, explain it simply, and fix it for good, so you don't need to see me again.
If it turns on, I can probably help.
Some common services. If you don't see your problem here, reach out anyway — I probably just didn't have space for it.
Computer Setup & Config
New machine? I'll take care of setting it up so that you can start using it right away instead of fighting settings menus for a week.
Troubleshooting & Repair
If you have a slow computer, software crashes, or random errors, I can diagnose the real cause and fix it, not just treat the symptom.
Virus & Malware Removal
Full scan and removal, plus straightforward advice on staying protected. No scare tactics, no monthly subscription for an antivirus you don't need.
Data Backup
Set up automatic backups so you're never one bad day away from losing everything.
Wi-Fi & Networking
If you have slow internet, dead zones, or devices that won't connect, I'll sort out your home or small-office network so every room gets a real signal.
Smart Home Setup
I can install and configure smart devices, thermostats, cameras, and home automation. I'll set it up so it keeps working after I leave, not just during the demo.
Phone & Tablet Help
Account issues, storage problems, app setup, transferring data to a new phone. Phones are computers too.
Printers & Peripherals
Printers, scanners, external drives, or monitors aren't working? If it connects to your computer, I can help.
Tech Tutoring
Want to actually understand what you're doing, not just memorize which buttons to click? I'm happy to walk you through it at your own pace, or write out an instruction sheet so you can go over it in your own time.
Simple.
Three steps from distress to success.
Get in Touch
Contact me describing what's going on. I'll get back to you within 24 hours with a clear next step, or if I can't help with that, I can find a place that can.
Diagnose
In-person visit or remote screen share, whichever you want. I'll figure out what's wrong and tell you exactly what it'll take to fix it.
Fixed
I fix the problem, make sure it's really resolved, and explain what happened so you're not left in the dark.
Honest rates, no surprises
You'll know the cost upfront. If a job is simpler than expected, I charge for the actual time, not the estimate.
Remote Support
A screen-sharing session. I can see and control your computer to diagnose and fix most software issues.
- Software troubleshooting
- Virus & malware removal
- Account & settings setup
- Phone/tablet help by chat
- Billed in 30-min increments
In-Person Visit
I come to you. Any home or small office anywhere in the Minneapolis metro area.
- Hardware issues & setup
- Wi-Fi & network setup
- Smart home installation
- Printer & peripheral help
- Billed in 30-min increments
Common questions
How do I know what the job will cost before you start?
I'll give you an honest estimate before doing any billable work. I'll tell you my best estimate of the time it'll take, and check in if anything changes that estimate significantly.
Is it safe to let you access my computer remotely?
Remote sessions use reputable screen sharing tools where you can see everything I'm doing in real time and disconnect instantly. I'll never ask for passwords you don't need to give me, or for personal financial information.
What areas do you cover for in-person visits?
I cover Minneapolis, St. Paul, and most of the metro area. If you're not sure, just ask. I'll let you know if you're too far out, and if you really need me to be there in person, a small travel fee may apply.
What if you can't fix the problem?
I'll tell you honestly if something is beyond what I can do. A hardware failure that needs a repair, for example. In that case, I'll point you in the right direction.
Do you help older adults or people who aren't very tech-savvy?
Absolutely. That's a big part of what I do. I'll explain things at whatever pace works for you, without making you feel like you should already know this stuff.
Bring tech help to your residents
If you manage a retirement community, senior living facility, or assisted living center in the Minneapolis area, I offer regular on-site visits to help residents with their phones, computers, tablets, and more.
I'll sit with residents, helping with everything from setting up email to video calling family, using a new phone, or figuring out a streaming app. Nobody has to feel silly for asking twice, and nobody gets rushed.
- One-on-one or small group sessions
- Flexible scheduling
- Tailored to your residents' needs and comfort level
- Pricing discussed directly
Express interest
Fill this out and I'll get back to you within 24 hours to talk through what would work for your community.
Almost there
I've opened your email client with this pre-filled — just hit send there to reach me.
Describe your problem and I'll take it from there.
I'll get back to you fast, and tell you what's wrong. Just tell me what's going on.