Remote support or in-person visits across Minneapolis and the surrounding area. Honest diagnosis, plain-English explanations, and problems that actually stay fixed.
A sample of common services — if you don't see your problem here, reach out anyway.
New machine? I'll get it set up properly — updates, accounts, backups, security — so it's actually ready to use.
Slow computer, software crashes, random errors — I diagnose the real cause and fix it, not just the symptom.
Full system scan and removal, plus advice on what actually works to keep you protected going forward.
Set up automatic backups so you're never one bad day away from losing everything. Lost files? I can try to recover them.
Slow internet, dead zones, devices that won't connect — I'll sort out your home or small office network properly.
Install and configure smart devices, thermostats, cameras, and home automation. I'll set it up so it actually works reliably.
Account issues, storage problems, app setup, transferring data to a new phone — phones are computers too.
Printers, scanners, external drives, monitors — if it connects to your computer and isn't working, I can help.
Want to actually understand what you're doing? I'm happy to walk you through anything at your own pace.
Three steps from "I have a problem" to "problem solved."
Drop me a message describing what's going on. I'll get back to you within 24 hours with a clear next step.
Remote screen share or in-person visit — I figure out what's actually wrong and tell you exactly what it'll take to fix it.
I fix the problem, verify it's actually resolved, and explain what happened so you're not in the dark.
You'll know the cost upfront. If a job is simpler than expected, I charge for the actual time — not the estimate.
Screen sharing session — I can see and control your computer to diagnose and fix most software issues.
I come to you — home or small office anywhere in the Minneapolis metro area.
I'll diagnose first and give you an honest estimate before doing any billable work. For common jobs with flat rates, the price is fixed. For hourly work, I'll tell you my best estimate of the time it'll take — and I'll check in if anything changes that estimate significantly.
Remote sessions use reputable screen-sharing tools where you can see everything I'm doing in real time and disconnect instantly. I'll never ask for your passwords or personal financial information.
I cover Minneapolis, St. Paul, and most of the metro area. If you're not sure, just ask — I'll let you know if you're too far out or if a small travel fee applies.
I'll tell you honestly if something is beyond what I can do — hardware failure that needs manufacturer repair, for example. In that case, I'll point you in the right direction and only charge for the time actually spent diagnosing.
Absolutely — this is a big part of what I do. I'll explain things at whatever pace you're comfortable with, without making you feel like you should already know this stuff. Patient, plain-English help is the goal.
If you manage a retirement community, senior living facility, or assisted living center in the Minneapolis area, I offer regular on-site visits to help residents with their phones, computers, tablets, and more.
I'll sit with residents one-on-one or in small groups — helping with everything from setting up email to video calling family, using a new phone, or navigating streaming apps. No frustration, no rushing, no jargon.
Fill this out and I'll get back to you within 24 hours to talk through what would work for your community.
Quick response, honest diagnosis, and no unnecessary upselling. Just tell me what's going on.